Privacy Policy

At Fluently AI Inc. doing business as Gabber (referred to as “Provider,” “us,” or “we”), we understand the importance of safeguarding both your data and your customers' data. As a B2B2C product, we are committed to protecting the privacy of not only our direct customers but also their end-users (your customers). This Privacy Policy discloses our privacy practices for the Gabber platform (the “Site”) as well as related applications, products, and services we may offer to you (collectively referred to as the “Services”). This Policy covers how personal and other information is collected, used, and protected, particularly in the context of the conversational AI tool we provide.

By accessing or using our Site, you agree to be bound by the terms and conditions of this Privacy Policy. We reserve the right to modify this Privacy Policy from time to time. If we make changes, we will notify you via appropriate means, such as placing a notice through our Services. If we make an administrative change, we will update the “Last Updated” date at the bottom of this Privacy Policy. Your continued use of the Site and/or Services after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide by it.

1. Types of Information We Collect

In providing the Services, including our conversational AI tool, we may collect the following types of information about you or your customers:

• Identifiers, such as email addresses, usernames, hardware, and device identifiers.
• Geographic descriptors, such as country information.
• Information provided in response to surveys, feedback, or support inquiries.
• Electronic network activity, including app usage statistics, device event information, and system activity details.
• Content you submit or provide during use of the Services (e.g., conversations, chats, responses, etc.).
• Data provided by you when seeking support, including contact details and records of issues.

We store anonymized conversations that occur on the platform between your users and our AI tools. These conversations are anonymized to protect identities but may still be used to improve our services, models, and AI performance. This data helps us to refine our machine learning algorithms, strengthen conversational capabilities, and support product enhancements.

We emphasize that we do not collect personal information from children under 13, and if we inadvertently collect such data, we take steps to delete it.

2. How We Use Information

We use the collected data for the following purposes:

• To provide and enhance the Services, including our conversational AI tools, ensuring secure and efficient functionality.
• To analyze anonymized conversations to improve our machine learning models and refine our AI's conversational capabilities.
• To contact you regarding updates, administrative notices, and promotional communications, as permitted by applicable law.

Anonymized and aggregated conversation data may also be used to explore partnerships, such as future collaborations with advertisers. However, we guarantee that no personally identifiable information—whether from you or your customers—will ever be shared, exposed, or leaked.

3. Protection and Sharing of Information

We understand the importance of protecting both your data and your customers' data. Gabber is committed to maintaining strict confidentiality of all information, ensuring that no personal information or conversation data is exposed, leaked, or shared without consent.

We will not share personal information or identifiable conversation data with third parties except as required to operate the Services or comply with legal obligations. Any sharing will be limited to:

• Service providers or affiliates who assist us in providing the Services, and only to the extent necessary for those purposes.
• Legal authorities, if required by law or regulation, or to protect the rights, property, or safety of any person.

We may use anonymized and aggregated data (including conversations) to improve our models, explore business partnerships, and enhance the overall functionality of the platform. We do not sell personal data and ensure that the data of your customers remains secure and protected from unauthorized access.

4. Data Privacy and User Control

Both you and your customers have the right to access, rectify, or delete personal data collected by us, including any stored anonymized conversations. To submit such a request, please contact us as set forth in the Contact Us section below. We will verify identity before fulfilling any requests.

Only you, or a legally authorized agent, may make requests related to your personal data or your customers' data.

5. Disclosures for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure or deletion of your data, and the right to not be discriminated against for exercising these rights.

6. Disclosures to Users Outside the United States

If you or your customers use our Services from outside the U.S., personal information and conversation data will be transferred to servers in the U.S. or other countries, which may not have equivalent data protection laws.

7. Contact Us

If you have any questions, concerns, or inquiries about this Privacy Policy or other privacy-related matters, please contact us:

Fluently AI Inc. DBA Gabber

Attn: Business and Legal Affairs

Email: [email protected]

Last Updated: 10/2/24